FAQ 2017-11-02T13:10:53+00:00

FREQUENTLY ASKED QUESTIONS (FAQ)

When will I receive my Subscription Box?
Boxes are sent on the 14th of the month. Then you can expect to receive your box within 4 – 5 business days in Australia, and internationally will depend on international shipping conditions and your location.

These estimates are subject to change and given as indications only.

How do I change the shipping address for my subscription box?
Send an email to contact@wanderessbeauty.com with your Name, current shipping address and your new shipping address and we will make that change. All changes of shipping address need to be submitted by the 7th of the month to ensure successful delivery to your new shipping address.

How do I cancel my Subscription?
Monthly memberships may be cancelled at any time. Send an email to contact@wanderessbeauty.com letting us know that you want to cancel your monthly subscription. Please be advised cancellation requests must be received 30 days prior to billing date.

How do I get a discount code?
Discount codes for full size items are emailed monthly to subscribers at the sole discretion of Wanderess Beauty.

How do I Join the Movement?
Head to our home page and click ‘Join The Movement’.  We look forward to talking with you.

How do I become a subscriber?
Head to The Box page and click on “Get My Box Now” and follow the prompts. Then sit back and enjoy creating your clean, green beauty cabinet.

How can we partner with Wanderess Beauty?
We would love to hear from you.  Please email us through the ‘Contact’ page.

How do I know if my order has been successful?
You will be sent a confirmation email within 24 hours once you have subscribed. If you don’t receive a confirmation email then please contact us at contact@wanderessbeauty.com

Can I change or add to my order once I have submitted it?
If you decide you would like to gift a loved one with The Wanderess Beauty Discovery Journey, we’ll be happy to support you in that.  Simply subscribe them in the same way you did and add their delivery details.

What type of packaging materials do you use?
Our boxes are made from 100% recycled paper product. The inner filling is recycled, non bleached paper. The Sendle bags that your box is delivered in is a soft plastic that you can recycle through through major supermarkets with your other soft plastic items.

What makes Wanderess Beauty Green?

  • Our packaging for the boxes is made from recycled cardboard and is recyclable.
  • Our filling inside the boxes is made from recycled paper, unbleached and is recyclable
  • Our postage company is Sendle which is a fully carbon neutral company, offsetting all of its carbon emission for deliveries
  • Within our office we ensure we recycle everything we can
  • We work with brands to encourage the use of glass, recycled plastics and recyclable containers for their travel samples that you receive. We encourage you to re-use all of them for your own purposes too; they are great for arts and crafts, travel and many other uses.
  • By providing all the information about our featured products online we’re reducing the paper products used in our boxes.