Shipping and Returns

/Shipping and Returns
Shipping and Returns 2018-07-29T16:23:29+00:00

SHIPPING AND RETURNS

Do you ship internationally?
Yes.  Please check the shipping cost calculator at check out.

How much is postage?
Postage and handling costs are dependent on your location. When you subscribe our online shipping calculator will give you your personalised postage and handling cost.

Do you do FREE shipping?
Unfortunately we are unable to provide this service.

How long will my order take to arrive?
Boxes are sent on the 14th of the month. You can expect to receive your box within 4 – 5 business days in Australia. International shipping will depend on international shipping conditions and your location.

These estimates are subject to change and given as indications only.

Can I have my order Express Posted?
No. Unfortunately we are unable to provide this service.

How can I track my order?
Sendle, our carbon neutral delivery service will email you when your order has been shipped.  You can track your order with the reference number included in the email from Sendle.

Can my parcel be left on my doorstep if I am not home?
You may authorise your parcel to be left at your doorstep, ‘ATL’ when checking out.  However please know that Wanderess Beauty can take no responsibility for parcels left unattended. Wanderess Beauty does not have liability for any loss or damage that occurs to unattended parcels.

Do you post to PO Boxes?
No, Sendle, our carbon neutral delivery service do not deliver to PO Boxes, locked bags or parcel lockers and deliveries are not made on weekends or public holidays as they apply nationally and to each State.

Is pick-up available?
No. Sorry.  Too tricky.

What happens if I entered the wrong delivery information?
Send an email to contact@wanderessbeauty.com with your Name, current delivery information and your new delivery information and we will make that change. All changes of shipping address need to be submitted by the 7th of the month to ensure successful delivery to your new shipping address.

Do I have to pay the return to sender fee and a new postage fee if my package is not delivered?
As per Sendle’s conditions, our carbon neutral delivery service will not incur a return to sender fee however a new postage fee will apply to all packages requiring a second delivery.

What if my package goes missing?
Please contact Sendle directly. You can track your package through the reference code issued by Sendle.  You will find this in your confirmation email.

I gave ‘Authority to Leave’ but the postman did not leave my package as requested.
Please contact Sendle directly. You can track your package through the reference code issued by Sendle.  You will find this in your confirmation email.

What if I’m not at home when my parcel is delivered?

  1. If there is no-one in attendance to authorise receipt of the parcel, the delivery agent will leave a card and return the parcel to the depot where it will be held until instructions to re-deliver are provided. If no instructions are provided within 5 days the parcel will be returned to sender.
  2. Sendle will make one attempt to re-deliver the parcel free of charge. The re-delivery must be either “ATL” or for delivery to a parcel collection location.
  3. If the first re-delivery attempt is unsuccessful, then the Customer must arrange to collect the parcel from the courier or pay for a new delivery.

Who can sign for my parcel?
Where a parcel is marked “signature on delivery” the delivery agent will require a signature to deliver the parcel.  The signature is a record only of delivery to the address on the label, Sendle is not responsible for ensuring delivery to a particular recipient at an address.

Returns:

What is the Wanderess Beauty returns policy?
If any item arrives to you damaged, you should contact contact@wanderessbeauty.com with photos of the damaged product. Once we approve your request to replace the damaged item, you will need to arrange for the return of your item to Wanderess Beauty Head Office. You will then be eligible for a replacement of your damaged product. We cannot refund damaged products.

How do I return an item?
Items can only be returned if faulty or damaged. If any item arrives to you damaged, you should contact contact@wanderessbeauty.com with photos of the damaged product. Once we approve your request to replace the damaged item, you will need to arrange for the return of your item to Wanderess Beauty Head Office. You will then be eligible for a replacement of your damaged product. We cannot refund damaged products.

My item arrived faulty/damaged? What do I do now?
If any item arrives to you damaged, you should contact contact@wanderessbeauty.com with photos of the damaged product. Once we approve your request to replace the damaged item, you will need to arrange for the return of your item to Wanderess Beauty Head Office. You will then be eligible for a replacement of your damaged product. We cannot refund damaged products.

How do I order a box that is currently out of stock, will you be getting more in?
No. We do limited numbers of each monthly box based on subscriber numbers. Past monthly boxes are not available.